Refund & Cancellation Policy

1. General Policy

Stenoveer Shorthand Academy strives to provide high-quality educational content, dictation tests, study materials, and online examination services. By purchasing any package, course, subscription, or digital product, you agree to this Refund & Cancellation Policy.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate payment due to technical issues.
• Payment deducted but service not activated.
• Technical failure from our side.
• Other exceptional cases approved by support.

3. Non-Refundable Cases

Refunds are generally not available in the following situations:

• Course or package already used.
• Premium content accessed or downloaded.
• Audio dictations, tests, PDFs or study materials utilized.
• User dissatisfaction based on personal preference.
• Package details not reviewed before purchase.
• Account suspended due to policy violations.
• Subscription validity already consumed.

4. Cancellation Policy

Users may cancel future renewals at any time. However, cancellation does not automatically qualify for a refund of previously paid fees.

• Current subscription remains active until expiry.
• No partial refunds for unused validity periods.
• Cancellation does not affect completed transactions.

5. Refund Request Process

To request a refund, users should provide:

• Registered Name
• Email Address
• Mobile Number
• Transaction ID
• Payment Date
• Reason for Refund Request

6. Processing Time

Approved refunds are generally processed within:

• 7–10 business days for UPI transactions.
• 7–14 business days for Card payments.
• As per bank processing timelines.

7. Failed Transactions

If payment is deducted but access is not granted, please contact support immediately. Such cases are normally resolved after payment verification.

8. Chargebacks & Disputes

False chargebacks or payment disputes after receiving services may result in account suspension and future access restrictions.

9. Policy Changes

Stenoveer reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.

10. Contact Us